Consumer voices on automobile financing
This report describes the findings of consumer focus groups and consumer complaint data about the challenges of navigating the auto financing process. We...
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Supplemental findings on payday, payday installment, and vehicle title loans, and deposit advance products
This report provides a variety of analyses on payday loans, payday installment loans, vehicle title loans, and deposit advance products.
Monthly Complaint Report, Vol. 11
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Single-Payment Vehicle Title Lending
This report examines consumer usage, default and rates of vehicle seizure for single-payment auto title loans, with a detailed look at the extent to which these loans are reborrowed.
Fair Lending Report 2015
We are committed to ensuring fair access to credit and eliminating discriminatory lending practices. This report describes our fair lending activities in...
Testing of Bankruptcy Periodic Statement Forms for Mortgage Servicing
This report summarizes the findings related to the Bureau’s consumer testing of sample periodic statement forms for consumers in bankruptcy.
Monthly Complaint Report , Vol. 10
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Online Payday Loan Payments
This report provides detailed analyses on the payment practices of online lenders making high-cost, short-term loans online, with an emphasis on outcomes after payment requests fail.
No FEAR Act annual report for fiscal year 2015
The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) Annual Report of Fiscal Year (FY) 2015.
2015 Consumer Response annual report
We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Consumer voices on financial rules to live by
In focus groups with consumers, the CFPB learned that many consumers are aware of and interested in financial rules of thumb. However, many consumers also...
Monthly Complaint Report, Vol. 9
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Recommendations and report for financial institutions on preventing and responding to elder financial exploitation
Banks and credit unions are uniquely positioned to detect elder financial exploitation and to take action. This advisory and report include best practices...
Servicemembers 2015: A Year in Review
This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.
Fair Debt Collection Practices Act Annual Report 2016
We’re pleased to submit to Congress our fifth annual report summarizing activities to administer the Fair Debt Collection Practices Act (“FDCPA”).
Supervisory Highlights: Winter 2016
In this tenth issue of Supervisory Highlights, we share findings from recent examinations in the areas of student loan servicing, remittances, mortgage...
Monthly Complaint Report, Vol. 8
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Equal Employment Opportunity (EEO) program status report for fiscal year (FY) 2015
The attached report includes CFPB's activities undertaken pursuant to its EEO Program, a description of the internal assessments CFPB has conducted to...
Monthly Complaint Report, Vol. 7
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Consumer Financial Protection Bureau Independent Audit of Selected Operations and Budget, Fiscal Year 2015
In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau.
Report of the CFPB pursuant to section 1017(e)(4) of the Dodd-Frank Act
The Bureau is pleased to present this report to the Committees on Appropriations of the United States Senate and House of Representatives under Section...
Monthly Complaint Report, Vol. 6
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
2015 College credit card agreements
The Credit Card Accountability, Responsibility and Disclosure Act ("CARD Act") requires us to submit to Congress, and to make available to the public, an...
2015 CFPB annual employee survey results
More than 79 percent of the CFPB employee population responded to the fourth annual employee survey conducted between July 15, 2015 and August 14, 2015.
Measuring financial well-being: A guide to using the CFPB Financial Well-Being Scale
Following a rigorous research effort to develop a consumer-driven definition of financial well-being, the CFPB developed and tested a set of questions–a...