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Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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To Congress
Published

2018 BCFP Annual Employee Survey Results

More than 72 percent of the Bureau of Consumer Financial Protection (BCFP) employee population responded to the seventh annual employee survey conducted between Aug. 6 and Aug. 31, 2018. We’ll use feedback from tools like the annual employee survey in developing strategies to serve employees’ needs better.
Consumer education and empowerment
Published

Consumer insights on paying bills

This report describes Bureau research on ways to help consumers better manage their cash flow and bills. This research found that suggesting consumers do something as simple as changing bill due dates to align with income flow could help some consumers better manage their cash flow.
Consumer complaint
Published

Complaint snapshot: 50 state report

One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.
Published

Collective bargaining agreement

The Congress finds that experience in both private and public employment indicates that the statutory protection of the right of employees to organize, bargain collectively, and participate through labor organizations of their own choosing in decisions which affect them, safeguards the public interest, contributes to the effective conduct of public business, and facilitates and encourages the amicable settlement of disputes between employees and Employers involving conditions of employment.