Supervisory guidance

The CFPB has issued a policy statement that explains the legal prohibition on abusive conduct in banking and nonbanking consumer financial markets.

Student loan servicers who collect on student loans that are discharged by a bankruptcy court are likely engaging in an unfair act or practice in violation of the Consumer Financial Protection Act (CFPA).

Blanket policies of charging Returned Deposited Item fees to consumers for all returned transactions irrespective of the circumstances or patterns of behavior on the account are likely unfair under the Consumer Financial Protection Act (CFPA).

When firms frustrate the ability of consumers to post honest reviews of products and services that they use, they may be engaged in conduct prohibited by the Consumer Financial Protection Act.

Compliance Bulletin highlighting law violations CFPB has identified during the repossession process.

The Consumer Financial Protection Bureau is issuing this Compliance Bulletin and Policy Guidance regarding the servicing of Federal student loans for borrowers who may be eligible for Public Service Loan Forgiveness.

The CFPB is issuing this Compliance Bulletin to reiterate that section 913 of EFTA applies to government benefit accounts.

The Bureau of Consumer Financial Protection is issuing this Compliance Bulletin and Policy Guidance to remind debt collectors, information furnishers, and consumer reporting agencies of their obligations related to the No Surprises Act.

The Bureau of Consumer Financial Protection is issuing this Enforcement compliance bulletin and policy guidance regarding consumer reporting of rental information in light of heightened risks to renters associated with inaccurate consumer reporting as pandemic-related protections for renters begin to expire.

The Bureau of Consumer Financial Protection (Bureau) is issuing this Compliance Bulletin and Policy Guidance (Bulletin) on Supervision and Enforcement priorities regarding housing insecurity in light of heightened risks to consumers needing loss mitigation assistance in the coming months as the COVID-19 foreclosure moratoriums and forbearances end.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

The Consumer Financial Protection Bureau (CFPB or Bureau) is issuing this bulletin to announce changes to how its examiners articulate supervisory expectations to supervised entities in connection with supervisory events.

The CFPB and the NCUA entered into a Memorandum of Understanding on January 14, 2021, to enhance cooperation and coordination between the agencies.

The Consumer Financial Protection Bureau has issued a policy statement on applications for early termination of administrative consent orders.

The Consumer Financial Protection Bureau has issued a statement on supervisory and enforcement practices regarding certain large loans under the regulations for Payday, Vehicle Title, and Certain High-Cost Installment Loans.

The Bureau does not intend to cite a violation in an examination or bring an enforcement action against a credit card issuer seeking to provide certain forms of relief during a phone call when the issuer does not obtain a consumer’s E-Sign consent.

The Bureau is issuing this statement to inform creditors of the Bureau’s flexible supervisory and enforcement approach during the COVID-19 pandemic regarding the timeframe within which creditors complete their investigations of consumers’ billing error notices.

The Board of Governors of the Federal Reserve System, Consumer Financial Protection Bureau, Federal Deposit Insurance Corporation, National Credit Union Administration, and Office of the Comptroller of the Currency are issuing this statement to specifically encourage financial institutions to offer responsible small-dollar loans to both consumers and small businesses.

The Bureau is issuing this Bulletin to provide mortgage servicers clarity, facilitate compliance, and prevent harm to consumers during the transfer of residential mortgages.