How will the Discover order handle refunds?
As a result of today’s order, Discover will pay approximately $200 million in restitution to more than 3.5 million consumers.
Blog
Enforcing consumer protections by gathering information for investigations
The mission of the CFPB is to ensure compliance with federal consumer financial laws through effective enforcement of those laws. When the Office of...
Save the date, St. Louis, MO!
Join us for the inaugural meeting of our new Consumer Advisory Board in St. Louis, Missouri. The meeting will take place on Thursday, September 27, 2012, at...
More time for comments on proposed changes to the definition of the finance charge
One part of our proposed rule to improve the disclosures consumers receive when applying for and closing on a mortgage was a change to the current...
Student Banking 101
Choosing your first bank account is an important decision. Unlike that first school ID photo, your first banking relationship could last long after you...
More than 70 percent of people with 401(k)s don’t realize they’re paying fees
Last week, I got my 401(k) plan fee disclosure notice in the mail. I almost threw it away. At first, it looked like all of those form notices you get – you...
Research updates on private student loans
Last month, we released a report to Congress with the Department of Education on the private student market. This report helped shed light on how the...
Meet Tom from Virginia
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Your chance to weigh in on mortgage servicing
Your opinion is important – weigh in now. As we talked about on Friday, the Bureau is trying to put the customer service back in mortgage servicing. We are...
Putting the ‘service’ back in ‘mortgage servicing’
Today, we're proposing new mortgage servicing rules. So, what's mortgage servicing and why does it need the new rules? The short answer is that mortgage...
Meet Julio from Florida
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Jonna from Texas
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Open for amicus suggestions
In the past eight months, we've filed six amicus briefs – also known as "friend-of-the-court" briefs – in cases about federal consumer financial protection...
Foreclosure help is free, and scams are expensive
If you're having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help...
Explainer: Why did it take 1,099 pages to propose a three-page mortgage disclosure?
Dear CFPB, Recently, I saw your notice of proposed rulemaking to combine and simplify existing mortgage disclosures. It's 1,099 pages long! Why does it take...
Meet Greg from Michigan
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Ronald from Georgia and Nelda from California
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Falling behind on your student loans? Know your options.
At the Bureau, we are working to understand the impact of the recession on young consumers and to learn more about what increasing levels of student debt...
How will the Capital One order handle refunds?
The Bureau has determined that Capital One marketed certain "add-ons" – fee-based services added to credit card accounts – in a way that violated federal...
Pushing forward on the CFPB’s financial aid comparison tool
This past year, we've been working with the Department of Education on a project to help colleges provide clear and comparable financial aid information...
How to stop mystery credit card fees
When you're activating a new credit card, watch for "the pitch." When you call to activate a new credit card, you may be routed to representatives who try...
So how many consumer reporting companies are there?
You may know about the three biggest nationwide credit reporting companies: Experian, Equifax, and TransUnion. But did you know that there are other...
Live from Detroit, MI!
For the first time, consumer reporting agencies will be subject to a federal supervision program. We made the announcement at a field hearing in Detroit...
CFPB’s rulemaking agenda
Today, we are posting a semi-annual update of the CFPB's rulemaking agenda. The Office of Management and Budget (OMB) has not published the full federal...
Save the date, Detroit, Michigan!
We invite you to participate in a field hearing on credit reporting on Monday, July 16, 2012. The field hearing will feature remarks from Director Richard...