A snapshot of debt collection complaints submitted by older consumers
This snapshot provides an overview of the debt collection complaints we received from older consumers from July 2013 to September 2014.
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Supervisory Highlights: Fall 2014
The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing...
Annual report of the CFPB student loan ombudsman 2014
The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.
Manufactured-housing consumer finance in the U.S.
Manufactured homes account for a small but important share of single-family housing in the U.S.
Supervisory Highlights: Summer 2014
We’re committed to a consumer financial marketplace that is fair, transparent, competitive, and that works for all consumers.
Using publicly available information to proxy for unidentified race and ethnicity
We ensure that lenders are complying with fair lending laws and are addressing discrimination across the consumer credit industry.
Financial wellness at work
In the wake of the recession, many employers have seen how financial distress reduces worker productivity, increases absenteeism, and undermines employees'...
Building financial capability in youth employment programs
Youth employment programs present a promising opportunity for helping disadvantaged youth acquire the financial knowledge, skills, and access to resources...
Data point: Checking account overdraft
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and...
Plain Writing Act compliance report 2014
We’ve adopted plain language as a core principle for all of our consumer-facing content.
2014 Financial literacy annual report
Empowering people to take more control over their economic lives is essential to our mission.
Consumer Response: A snapshot of complaints received
We began accepting consumers' credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private...
Report on the use of remittance histories in credit scoring
The Dodd-Frank Act directed us to study the potential for remittance information to enhance consumer credit scores.
Semi-Annual Report Spring 2014
Congress created the CFPB to stand on the side of consumers and ensure they are treated fairly in the financial marketplace.
Supervisory Highlights: Spring 2014
We’re committed to a consumer financial marketplace that is fair, transparent, competitive, and that works for all consumers.
Data point: Medical debt and credit scores
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and...
Snapshot of older consumers and mortgage debt
Older homeowners are carrying more mortgage debt than ever before.
Fair Lending Report 2013
This report explores our fair lending efforts to promote consistent, efficient, and effective enforcement of federal fair lending laws.
Mid-year report on private student loans 2014
We received more than 2,300 private student loan complaints and more than 1,300 debt collection complaints related to student loans between Oct. 1, 2013...
Mortgage closings today
Buying a home is one of the biggest financial decisions most people will make in their lifetimes, but navigating the closing process can be a challenge.
2013 Consumer Response annual report
We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
No FEAR Act annual report
We’re releasing our Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) Annual Report for Fiscal Year 2013.
CFPB data point: Payday lending
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and...
Fair Debt Collection Practices Act annual report
We’re pleased to submit to Congress our third annual report summarizing our activities to administer the Fair Debt Collection Practices Act.
CFPB annual FOIA report
Transparency is at the core of our work as an agency, and we believe that it’s a critical tool to help educate consumers.