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Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Office of Research Publication
Published

Consumer Use of Buy Now, Pay Later and Other Unsecured Debt

Buy Now, Pay Later (BNPL) loans have grown rapidly in the United States (U.S.) since 2019. This study overcomes this data gap by using a matched sample of BNPL applications and originations for pay-in-four loans from six large BNPL firms (Affirm, Afterpay, Klarna, PayPal, Sezzle, and Zip) with their corresponding de-identified credit records.
Office of Research Publication
Published

Flood Risk and the U.S. Mortgage Market

This report looks at flood risk in the southeast and central southwest census regions of the United States, as measured by flood risk data from both the Federal Emergency Management Agency (FEMA) and the First Street Foundation and merge with data from the 2018-2022 Home Mortgage Disclosure Act.
Issue spotlight
Published

Issue Spotlight: Homeowners face problems with mortgage companies after divorce or death of a loved one

Some people become homeowners following divorce or the death of a spouse. CFPB rules and federal housing program guidelines require mortgage servicers to help these homeowners in a timely way. CFPB complaints suggest that some mortgage servicers are making it difficult for surviving spouses and other homeowners to get the help they need.