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Why was my online purchase with a prepaid card declined?

There are many reasons why a purchase could be declined including insufficient funds.

Prepaid cards can be used like a credit or debit card. And they can be declined for many reasons including:

  • You don’t have enough money left on your card.
  • You haven’t activated or registered your card.
  • The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider.
  • The provider does not have your zip code on file, so it wouldn’t match the zip code given at purchase.
  • The purchase was flagged as suspicious and triggered a fraud alert.
  • You have exceeded the card’s daily or monthly spending limits

Check your cardholder agreement or contact your card provider’s customer service number for more information or assistance.